Publisher Terms Acceptance

Last updated September 8th, 2026

By creating a publisher account, uploading content, creating a channel, publishing media, or making content available to viewers through the platform, you confirm that you are acting on behalf of a business, organization, school, institution, professional practice, or other commercial entity, and that you have authority to accept these Publisher Terms on its behalf.

These Publisher Terms apply to all content, media, files, videos, documents, images, audio, subtitles, metadata, descriptions, thumbnails, learning materials, channel pages, and other materials uploaded, published, distributed, streamed, sold, or otherwise made available through the platform.

1. Publisher Responsibility

You are solely responsible for all content you upload, publish, distribute, stream, monetize, or make available through the platform.

You confirm that all content published through your account is either:

owned by you;
created by you or your organization;
commissioned by you with the necessary rights assigned or licensed to you;
licensed to you for online publication, streaming, distribution, and monetization where applicable; or
otherwise lawfully authorized for use through the platform.

You are responsible for ensuring that your content complies with all applicable laws, regulations, contractual obligations, industry rules, and third-party rights.

2. Rights and Permissions

By uploading or publishing content, you confirm that you have obtained all necessary rights, licenses, permissions, approvals, and consents required to use, host, store, process, transcode, reproduce, display, stream, distribute, monetize, and make that content available to your authorized viewers, subscribers, students, customers, employees, members, or other permitted audiences.

This includes, where applicable, rights relating to:

video footage;
music and sound recordings;
voice-over and narration;
images and photographs;
graphics, diagrams, and illustrations;
slides and training materials;
scripts, text, and written content;
subtitles and translations;
software demonstrations;
product documentation;
trademarks, logos, and brand assets;
names, likenesses, voices, and personal data;
third-party clips, excerpts, or reference materials;
AI-generated, stock, licensed, or commissioned assets.

You must not upload or publish any content unless you have the legal right to do so.

3. Prohibited Content and Misuse

You must not use the platform to upload, publish, distribute, stream, sell, promote, or make available any content that:

infringes copyright, trademark, privacy, publicity, database, moral, contractual, confidentiality, or other third-party rights;
contains pirated films, television programs, sports broadcasts, music videos, copied courses, unauthorized recordings, or other unlawfully obtained materials;
contains confidential, proprietary, classified, or restricted information without authorization;
contains personal data without a valid legal basis or required consent;
contains sexually explicit material, child sexual abuse material, or content that exploits, endangers, or depicts the abuse of minors;
is defamatory, fraudulent, misleading, deceptive, or unlawful;
promotes illegal activity or violates applicable laws or regulations;
contains malware, spyware, malicious code, or harmful files;
violates payment processor, hosting provider, or platform policies;
damages or attempts to damage the platform, its infrastructure, security, users, reputation, or commercial operations.

The platform is intended for the lawful publication of professional, educational, corporate, institutional, creator-owned, commissioned, or properly licensed content. It must not be used as a service for storing, sharing, streaming, or monetizing unauthorized third-party media libraries.

4. Platform License

You retain ownership of your content.

By uploading or publishing content, you grant the platform a limited, non-exclusive, worldwide license to host, store, process, transcode, encode, reproduce, display, stream, transmit, distribute, back up, secure, and otherwise technically operate the content solely for the purpose of providing the platform services to you and your authorized viewers.

This license includes the right to generate technical copies, thumbnails, previews, subtitles, metadata, analytics, and other operational elements necessary for streaming, access control, platform performance, security, support, and service delivery.

This license does not transfer ownership of your content to the platform.

5. Monetization and Subscriber Access

If you use the platform to offer paid access, subscriptions, memberships, or other monetized content, you are responsible for ensuring that you have the right to commercialize that content.

You must ensure that all descriptions, prices, access terms, subscription details, refund statements, promotional claims, and content representations are accurate, lawful, and not misleading.

The platform may suspend, restrict, withhold, or cancel monetization, payouts, or access to paid content if there is a suspected breach of these Publisher Terms, a copyright complaint, a payment dispute, fraud concern, regulatory concern, or other misuse of the platform.

6. Content Review, Removal, and Suspension

The platform is not required to pre-approve all content before publication. However, we reserve the right to review, restrict, disable, remove, suspend, block, or delete any content, channel, account, subscription, or publication at any time where we reasonably believe that:

the content may infringe third-party rights;
the content may violate applicable law;
the content may breach these Publisher Terms;
the account is being misused;
the content may create legal, financial, operational, security, or reputational risk for the platform;
the content may violate the policies of our payment, hosting, storage, streaming, or infrastructure providers.

We may act without prior notice where immediate action is necessary or appropriate.

7. Copyright Complaints and Takedown

If we receive a copyright complaint, rights complaint, legal notice, abuse report, or other credible concern regarding your content, we may temporarily or permanently disable access to the relevant content while the matter is reviewed.

You agree to cooperate promptly and in good faith with any investigation, rights verification request, dispute, takedown process, counter-notification process, or legal inquiry relating to your content.

Failure to provide satisfactory evidence of your rights to publish or monetize content may result in removal of the content, suspension of monetization, cancellation of subscriptions, withholding of payouts, or termination of your account.

8. Account Cancellation for Misuse

Inappropriate use of the platform may result in immediate restriction, suspension, or cancellation of your account.

This includes, but is not limited to:

uploading or publishing unauthorized copyrighted material;
repeatedly receiving credible rights complaints;
attempting to monetize content you do not own or control;
misleading subscribers or viewers;
bypassing access controls or platform security;
using the platform for unlawful, fraudulent, abusive, or harmful activity;
violating payment processor rules;
failing to cooperate with rights, legal, security, or compliance reviews;
using the platform in a way that exposes the company, its users, its infrastructure, or its partners to legal, financial, technical, or reputational risk.

Where an account is cancelled for misuse, we may remove or disable access to content, cancel active subscriptions, restrict future access, withhold or delay payouts where permitted by law or contract, and preserve relevant records for compliance, dispute, or enforcement purposes.

9. Indemnity

You agree to indemnify, defend, and hold harmless the platform provider, its directors, officers, employees, contractors, affiliates, suppliers, hosting providers, payment providers, and partners from and against any claims, demands, damages, liabilities, losses, costs, expenses, legal fees, penalties, or proceedings arising from or related to:

your content;
your use of the platform;
your breach of these Publisher Terms;
your violation of third-party rights;
your violation of applicable law;
your misuse of monetization, subscriptions, or subscriber data;
any claim that your content infringes, misappropriates, or violates another party's rights.

10. Data Protection and Privacy

You are responsible for ensuring that any personal data included in your content, viewer lists, subscriber data, training records, communications, or uploaded materials is processed lawfully.

You must not upload or publish personal data, employee data, student data, customer data, sensitive data, images, voices, or identifiable information unless you have a valid legal basis and all necessary permissions or consents.

Where applicable, you agree to comply with data protection laws, confidentiality obligations, internal policies, and any data processing agreement entered into with the platform provider.

11. Security and Access Control

You are responsible for managing access to your publisher account, channels, administrators, invited users, students, subscribers, and authorized viewers.

You must not share administrator credentials, bypass access controls, attempt to access restricted areas, interfere with the platform's technical protections, or enable unauthorized access to content.

You must promptly notify us if you become aware of unauthorized access, account compromise, security incidents, or misuse of your account.

12. No Circumvention or Unauthorized Distribution

You must not attempt to circumvent, disable, interfere with, reverse engineer, or bypass any access control, streaming protection, subscription control, watermarking, security feature, entitlement system, or technical restriction used by the platform.

You must not encourage, assist, or permit unauthorized copying, downloading, redistribution, screen recording, resale, sublicensing, or external sharing of content made available through the platform.

13. Confidentiality

In the course of using the platform, each party (the "Receiving Party") may gain access to non-public information belonging to the other party (the "Disclosing Party"). "Confidential Information" means any non-public information disclosed by or on behalf of the Disclosing Party that is identified as confidential or that a reasonable person would understand to be confidential given its nature or the circumstances of disclosure.

Confidential Information may include, but is not limited to:

for the publisher: unpublished or access-restricted content, viewer and subscriber lists, audience and analytics data, business plans, and internal materials;
for the platform provider: non-public pricing arrangements, unreleased features, technical architecture, security measures, and other proprietary business or operational information.

The Receiving Party agrees to (a) use the Disclosing Party's Confidential Information only as necessary to use or provide the platform; (b) protect it using at least the same degree of care it uses for its own confidential information, and no less than a reasonable degree of care; and (c) not disclose it to any third party except to employees, contractors, or service providers who need to know it and who are bound by confidentiality obligations at least as protective as those set out here.

These obligations do not apply to information that is or becomes publicly available through no fault of the Receiving Party, was already lawfully known to the Receiving Party without a duty of confidentiality, is independently developed without use of the Confidential Information, or is rightfully received from a third party without restriction.

The Receiving Party may disclose Confidential Information where required by law, regulation, court order, or a competent authority, provided that, where legally permitted, it gives the Disclosing Party reasonable prior notice so that party may seek protective measures. These confidentiality obligations survive termination of these Publisher Terms.

14. Availability and Platform Control

The platform may modify, suspend, limit, or discontinue any service, feature, storage capacity, streaming functionality, monetization feature, access method, or technical capability where necessary for security, maintenance, legal compliance, provider requirements, operational stability, or business reasons.

We do not guarantee uninterrupted availability of the platform or continuous availability of any specific content, channel, feature, or monetization function.

15. Publisher Records

You agree that the platform may retain technical, transactional, operational, and compliance records relating to your account and content, including upload records, publication records, access logs, payment records, rights complaints, dispute records, takedown notices, and security events.

Such records may be used for platform operation, customer support, legal compliance, abuse prevention, dispute resolution, rights enforcement, and protection of the platform and its users.

16. Acceptance

By creating a publisher account, uploading content, publishing a channel, enabling viewer access, or using monetization features, you confirm that you have read, understood, and accepted these Publisher Terms.

You further confirm that:

you are authorized to act on behalf of the publisher account holder;
you are responsible for all content uploaded and published through the account;
you have the necessary rights to publish and, where applicable, monetize the content;
you understand that misuse of the platform may result in content removal, suspension, monetization restriction, payout delay, or account cancellation.

17. Addendums

The following addendums form part of these Publisher Terms and are acknowledged when you accept them:

Copyright/Takedown Policy
Data Processing Addendum (GDPR)
Privacy Policy
Refund & Cancellation Policy

Copyright & Takedown Policy

Effective Date: September 8th 2024

Last Updated: September 8th 2024

1. Purpose

This Copyright & Takedown Policy explains how Orione OÜ (“Company,” “we,” “our,” or “us”) addresses allegations of copyright infringement relating to our website, applications, platform, and services (collectively, the “Services”).

We respect the intellectual property rights of others and expect our users to do the same.

2. Ownership of Intellectual Property

Unless otherwise indicated, the Services, including all software, source code, databases, user interface designs, graphics, text, logos, trademarks, documentation, and other content created by the Company are owned by or licensed to the Company and are protected by applicable intellectual property laws.

Nothing in this Policy transfers ownership of our intellectual property to users.

3. User Content

Users may upload, submit, create, transmit, or otherwise make available content through the Services (“User Content”).

You retain ownership of any intellectual property rights you hold in your User Content.

By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, transmit, and otherwise use your User Content solely as necessary to operate, secure, improve, and provide the Services.

This license ends when your User Content is permanently removed from our systems, except where retention is required by law, backup procedures, or legitimate business purposes.

4. User Responsibilities

Users represent and warrant that:

they own the necessary intellectual property rights in the content they submit; or
they possess all required licenses, permissions, and authorizations to use and upload such content.

Users must not upload, distribute, or transmit content that infringes the copyright, trademark, patent, trade secret, or other proprietary rights of any person or entity.

Users remain solely responsible for their submitted content.

5. Reporting Copyright Infringement

If you believe that material available through the Services infringes your copyright or other intellectual property rights, you may submit a written infringement notice to us.

Notices should include:

identification of the copyrighted work claimed to have been infringed;
identification of the allegedly infringing material and its location within the Services (such as a URL or resource identifier);
your full name and contact information;
a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law;
a statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner, where applicable; and
your physical or electronic signature.

Incomplete notices may delay or prevent our review.

6. Submission of Notices

The subject line should state: Copyright Infringement Notice

7. Review Process

Upon receiving a facially valid infringement notice, we may:

review the reported material;
request additional information from the complainant;
temporarily disable access to the material;
remove the material;
notify the affected user;
preserve relevant evidence where appropriate; and
take any additional action reasonably necessary to comply with applicable law.

Submission of a notice does not guarantee removal of the reported material.

8. Counter-Notice Procedure

If your content has been removed or disabled following a copyright complaint and you believe the removal resulted from mistake, misidentification, authorization, license, or another lawful basis, you may submit a written counter-notice.

A counter-notice should include:

identification of the removed material;
the location where the material previously appeared;
your contact information;
a statement made in good faith that the material was removed due to mistake or misidentification, or that you possess the necessary rights;
where applicable, your consent to the jurisdiction required by applicable copyright law; and
your physical or electronic signature.

Upon receipt of a valid counter-notice, we may forward it to the original complainant and, where permitted by applicable law, restore the material if no legal action is commenced within the applicable statutory period.

9. Repeat Infringers

We reserve the right to suspend or terminate accounts belonging to users who repeatedly infringe intellectual property rights or repeatedly submit unlawful content.

In determining whether a user is a repeat infringer, we may consider:

the number of valid infringement notices received;
the seriousness of the violations;
whether previous warnings were issued; and
other relevant circumstances.

10. False or Abusive Notices

Knowingly submitting false, misleading, fraudulent, or bad-faith infringement notices or counter-notices may expose the sender to legal liability.

We reserve the right to reject notices that appear abusive, frivolous, incomplete, or unsupported.

11. Other Intellectual Property Rights

Although this Policy primarily addresses copyright, we may also review complaints concerning:

trademarks;
trade dress;
patents;
database rights;
design rights;
trade secrets; and
other proprietary rights.

Such complaints should include sufficient information to allow us to evaluate the claim.

12. Reservation of Rights

We reserve the right to:

investigate alleged infringement;
request additional documentation;
refuse obviously deficient notices;
remove or disable access to content;
suspend user accounts;
terminate repeat infringers;
cooperate with law enforcement or regulatory authorities where required by law; and
take any other action reasonably necessary to protect our rights, users, and the integrity of the Services.

13. Limitation of Responsibility

We generally act as a provider of online services and do not routinely monitor all user-generated content before publication.

Users remain solely responsible for the legality of the content they upload or share through the Services.

Nothing in this Policy creates an obligation for us to proactively monitor, verify, or pre-screen all user content unless required by applicable law.

14. Changes to This Policy

We may update this Copyright & Takedown Policy from time to time.

The revised version becomes effective upon publication unless otherwise required by applicable law.

The “Last Updated” date indicates the most recent revision.

15. Contact

Questions regarding this Policy, copyright notices, or counter-notices should be directed to:

Email: support@zopit.space

Data Processing Addendum (GDPR)

Effective Date: September 8th, 2026

Last Updated: September 8th, 2026

This Data Processing Addendum (“DPA”) forms part of the Terms of Service between Orione OÜ (“Processor”, “we”, “our”, or “us”) and the customer identified in the applicable service agreement (“Controller”, “you”, or “Customer”).

This DPA applies whenever the Processor processes Personal Data on behalf of the Controller in connection with the Services.

1. Definitions

Unless otherwise defined herein, capitalized terms have the meanings assigned to them in the Agreement.

For purposes of this DPA:

Applicable Data Protection Law means Regulation (EU) 2016/679 (General Data Protection Regulation or “GDPR”), the UK GDPR where applicable, and any applicable national implementing legislation, together with any amendments or successor legislation.
Controller, Processor, Data Subject, Personal Data, Processing, Personal Data Breach, and Supervisory Authority have the meanings given in the GDPR.
Customer Data means any information, including Personal Data, submitted, uploaded, transmitted, stored, or otherwise processed through the Services on behalf of the Controller.

2. Scope

This DPA applies solely to the Processing of Personal Data carried out by the Processor on behalf of the Controller in connection with the Services.

The Controller determines the purposes and means of Processing.

The Processor processes Personal Data solely on behalf of the Controller.

3. Roles of the Parties

For Personal Data processed under this DPA:

the Customer acts as the Data Controller, except where it acts as a Processor for another controller; and
the Company acts as the Data Processor.

Where the Customer itself acts as a Processor, it warrants that it has appropriate authorization from the relevant Controller to appoint the Company as a subprocessor.

4. Subject Matter and Duration

The Processor shall process Personal Data only for the purpose of providing, maintaining, securing, supporting, and improving the Services in accordance with the Agreement.

Processing continues for the duration of the Agreement unless otherwise required by law.

5. Categories of Personal Data

Depending upon the Services used, Personal Data may include:

names;
email addresses;
usernames;
account identifiers;
IP addresses;
device identifiers;
authentication data;
billing information;
communication records;
usage and diagnostic data;
uploaded files and documents;
metadata generated during use of the Services; and
any other Personal Data submitted by the Controller.

The Controller determines the categories of Personal Data submitted to the Services.

6. Categories of Data Subjects

Data Subjects may include:

customers;
employees;
contractors;
suppliers;
business partners;
website visitors;
authorized users;
end users and
any other individuals whose Personal Data is submitted by the Controller.

7. Processor Obligations

The Processor shall:

process Personal Data only on documented instructions from the Controller unless required otherwise by applicable law;
ensure personnel authorized to process Personal Data are subject to confidentiality obligations;
implement appropriate technical and organizational measures;
assist the Controller in fulfilling its obligations under Applicable Data Protection Law;
notify the Controller of Personal Data Breaches as required by this DPA; and
not sell Customer Personal Data or process it for unrelated commercial purposes.

The Processor shall not determine the purposes for which Customer Personal Data is processed.

8. Customer Responsibilities

The Controller is responsible for:

ensuring a lawful basis for Processing;
providing required privacy notices;
obtaining required consents where applicable;
responding to Data Subject requests;
ensuring uploaded Personal Data complies with applicable law;
determining retention periods; and
ensuring that instructions given to the Processor comply with Applicable Data Protection Law.

9. Confidentiality

The Processor shall ensure that all personnel with access to Personal Data:

receive appropriate privacy and security training;
are subject to confidentiality obligations; and
access Personal Data only where necessary for their duties.

10. Security Measures

The Processor shall implement appropriate technical and organizational measures appropriate to the risks involved.

Security measures may include:

encryption in transit using industry-standard protocols;
encryption at rest where appropriate;
logical access controls;
role-based permissions;
authentication controls;
multi-factor authentication for administrative access where appropriate;
infrastructure monitoring;
audit logging;
vulnerability management;
malware protection;
network security controls;
regular backups;
disaster recovery procedures;
change management processes; and
periodic review of security controls.

Security measures may be updated over time provided that the overall level of protection is not materially reduced.

11. Subprocessors

The Controller authorizes the Processor to engage subprocessors necessary for providing the Services.

The Processor shall:

conduct reasonable diligence before appointing subprocessors;
enter into written agreements imposing data protection obligations substantially equivalent to those contained in this DPA; and
remain responsible for the performance of its subprocessors to the extent required by law.

A current list of subprocessors shall be made available upon request or published on the Company’s website.

12. International Transfers

Where Personal Data is transferred outside the European Economic Area, the United Kingdom, or another jurisdiction requiring appropriate safeguards, the Processor shall implement a lawful transfer mechanism, including where appropriate:

an adequacy decision;
the European Commission’s Standard Contractual Clauses;
the UK International Data Transfer Addendum; or
another lawful transfer mechanism recognized by Applicable Data Protection Law.

13. Data Subject Requests

Taking into account the nature of Processing, the Processor shall provide reasonable assistance to enable the Controller to respond to requests concerning:

access;
rectification;
erasure;
restriction;
portability;
objection; and
other applicable rights.

If the Processor receives a request directly from a Data Subject, it shall promptly notify the Controller unless prohibited by law.

14. Security Incidents

The Processor shall notify the Controller without undue delay after becoming aware of a confirmed Personal Data Breach affecting Customer Personal Data.

To the extent reasonably available, the notification shall include:

the nature of the breach;
affected categories of Personal Data;
likely consequences;
measures taken or proposed to address the breach; and
a contact point for further information.

The Processor shall cooperate with the Controller in investigating and mitigating the breach.

15. Government Requests

Unless legally prohibited, the Processor shall promptly notify the Controller of any legally binding request from a public authority seeking disclosure of Customer Personal Data.

Where appropriate, the Processor may challenge requests that appear unlawful or disproportionate.

16. Audits

The Processor shall make available information reasonably necessary to demonstrate compliance with this DPA.

Where required by Applicable Data Protection Law, the Controller may conduct an audit or appoint an independent auditor, provided that:

reasonable advance notice is given;
audits occur during normal business hours;
confidentiality is maintained; and
audits do not unreasonably interfere with the Processor’s operations.

The Processor may satisfy audit obligations by providing current independent security certifications, audit reports, or similar documentation where appropriate.

17. Return and Deletion of Data

Upon termination of the Services, and subject to applicable law and documented backup procedures, the Processor shall, at the Controller’s choice:

return Customer Personal Data; or
securely delete Customer Personal Data.

The Processor may retain Personal Data where required by applicable law or necessary for legitimate backup, security, legal compliance, or dispute resolution purposes, provided that such retained data remains protected under this DPA.

18. Liability

Each party remains liable for its own compliance with Applicable Data Protection Law.

Nothing in this DPA limits liability where such limitation is prohibited by law.

Except as otherwise required by law, liability under this DPA shall be governed by the liability provisions of the Agreement.

19. Changes in Law

Where Applicable Data Protection Law changes, the parties shall cooperate in good faith to amend this DPA as reasonably necessary to maintain compliance.

20. Order of Precedence

In the event of any conflict between this DPA and the Agreement concerning the Processing of Personal Data, this DPA shall prevail to the extent of that conflict.

Annex A – Description of Processing

Subject Matter

Provision of the Company’s cloud-based software and related support services.

Purpose of Processing

user authentication;
account administration;
hosting;
customer support;
security monitoring;
service delivery;
billing;
analytics;
system maintenance; and
other documented instructions from the Controller.

Categories of Personal Data

As described in Section 5.

Categories of Data Subjects

As described in Section 6.

Duration

For the duration of the Agreement, together with any lawful retention period.

Annex B – Technical and Organizational Measures

The Processor maintains a security program that includes measures appropriate to the risks associated with the Processing of Personal Data, including:

documented security policies;
employee confidentiality obligations;
secure development practices;
encrypted communications;
access management;
logging and monitoring;
vulnerability scanning and remediation;
incident response procedures;
business continuity and disaster recovery planning;
regular backups;
periodic security reviews; and
ongoing evaluation and improvement of security controls.

The Processor may update these measures over time, provided that the level of protection is not materially diminished.

Privacy Policy

Effective Date: September 8th, 2026

Last Updated: September 8th, 2026

1. Introduction

Welcome to Orione OÜ (“Company,” “we,” “our,” or “us”). We own this service and we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our website, applications, services, and related products (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for processing personal data is:

Company: Orione OÜ

Email: support@zopit.space

3. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

Account Information

Full name
Email address
Username
Password (stored only in encrypted or hashed form)
Organization or company name
Profile information

Contact Information

When you communicate with us, we may collect:

Name
Email address
Telephone number
Correspondence
Support requests

Usage Information

We automatically collect technical information, including:

IP address
Browser type
Operating system
Device identifiers
Language preferences
Time zone
Pages visited
Features used
Date and time of access
Error logs
Performance metrics

Content You Provide

You may submit:

Documents
Files
Images
Messages
Comments
Configuration settings
Other information you choose to upload or create

Payment Information

If payments are processed through third-party payment providers, we do not store complete payment card information. Payment processors collect and process payment information under their own privacy policies.

4. How We Use Personal Data

We process personal data to:

Provide the Services
Create and manage user accounts
Authenticate users
Deliver requested functionality
Process transactions
Respond to customer support requests
Improve products and services
Maintain system security
Detect fraud, abuse, and unauthorized activity
Monitor service performance
Comply with legal obligations
Communicate important service notices
Send marketing communications where permitted by law

5. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Your consent
Protection of vital interests where applicable

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep users signed in
Remember preferences
Improve website functionality
Measure performance
Analyze usage
Maintain security

You may control cookies through your browser settings. Some Services may not function correctly if cookies are disabled.

7. Analytics

We may use analytics providers to understand how users interact with our Services.

Analytics information may include:

Device information
Session duration
Pages viewed
Navigation paths
Referring websites
Approximate location derived from IP address

Analytics data is generally aggregated and used to improve the Services.

8. Artificial Intelligence and Automated Processing

Where our Services include AI-powered functionality, user-provided content may be processed to:

Generate requested outputs
Improve user experience
Detect misuse
Maintain security
Troubleshoot technical issues

We implement reasonable technical and organizational safeguards to protect information processed through AI-enabled features.

Unless specifically stated otherwise, we do not use customer content to train public artificial intelligence models without an appropriate legal basis or your consent.

9. Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, destruction, or accidental loss.

Security measures may include:

Encryption during transmission
Encryption at rest where appropriate
Access controls
Authentication mechanisms
Security monitoring
Logging
Regular software updates
Vulnerability management
Backup procedures

Although we strive to protect personal information, no method of transmission or storage is completely secure.

10. Sharing of Personal Data

We may share personal data with:

Service providers
Cloud infrastructure providers
Payment processors
Analytics providers
Identity verification providers
Professional advisers
Auditors
Regulatory authorities
Law enforcement agencies when legally required

Service providers are permitted to process personal data only for authorized purposes and under contractual confidentiality obligations.

We do not sell personal information.

11. International Data Transfers

Your information may be processed in countries other than your country of residence.

Where required by applicable law, we implement appropriate safeguards for international transfers, including:

Standard Contractual Clauses
Adequacy decisions
Other legally recognized transfer mechanisms

12. Data Retention

We retain personal data only for as long as necessary to:

Provide the Services
Fulfill contractual obligations
Resolve disputes
Maintain security
Comply with legal obligations
Enforce our agreements

When information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal data
Correct inaccurate information
Delete personal data
Restrict processing
Object to processing
Withdraw consent
Receive a portable copy of your information
Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details provided below.

14. Account Management

Users are responsible for maintaining the confidentiality of their account credentials.

If you believe your account has been compromised, please notify us immediately.

15. Third-Party Services

The Services may integrate with third-party products or services.

Your use of third-party services is governed by their own privacy policies and terms. We are not responsible for the privacy practices of independent third parties.

16. Children’s Privacy

The Services are not directed to children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that such information has been collected unlawfully, we will take reasonable steps to delete it.

17. Business Transfers

If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will become effective when the updated version is published or as otherwise required by applicable law.

The “Last Updated” date indicates the most recent revision.

19. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@zopit.space

Where required by law, you may also contact your local data protection authority.

Refund & Cancellation Policy

Effective Date: September 8th, 2026

Last Updated: September 8th, 2026

1. Purpose

This Refund & Cancellation Policy explains the terms governing subscription cancellations, refunds, billing adjustments, and payment disputes for the services provided by Orione OÜ (“Company,” “we,” “our,” or “us”).

By purchasing or subscribing to our Services, you agree to this Policy.

2. Subscription Services

Our Services are provided on a subscription basis unless otherwise stated.

Subscription plans may be billed:

Monthly
Annually
Per-user
Usage-based
Under a custom B2B agreement

Subscription fees are charged in advance for each billing period.

3. Free Trials

If we offer a free trial:

No payment may be required until the trial ends unless otherwise specified.
The trial automatically expires at the end of the stated period.
If payment details are collected during registration, your subscription may automatically renew unless cancelled before the trial expires.
Trial eligibility is limited to new customers unless expressly stated otherwise.

4. Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team.

Cancellation:

Stops future automatic renewals.
Does not affect charges already incurred.
Remains effective at the end of the current billing period unless otherwise specified.

After cancellation, you may continue using the Services until the end of your paid subscription term.

5. Refund Policy

Unless required by applicable law or expressly stated in a separate agreement, subscription fees are generally non-refundable once a billing period has begun.

Refunds may be considered under the following circumstances:

Eligible Refund Requests

We may approve a full or partial refund where:

duplicate payments were processed;
an incorrect amount was charged due to a billing error;
the Service could not be provided because of a verified technical failure attributable to us;
a refund is required by applicable consumer protection laws; or
we determine, at our sole discretion, that exceptional circumstances justify a refund.

Refund approvals remain at our sole discretion except where prohibited by law.

6. Situations Not Eligible for Refund

Refunds are generally not available for:

unused subscription time;
partial billing periods;
failure to cancel before renewal;
dissatisfaction after substantial use of the Service;
user error or accidental purchases;
changes in business requirements;
incompatibility caused by unsupported hardware or software;
suspension or termination resulting from violations of our Terms of Service;
third-party service interruptions outside our reasonable control.

7. Consumer Rights

Nothing in this Policy limits any mandatory statutory rights available under applicable consumer protection laws.

Where legislation grants consumers a right of withdrawal or refund, those statutory rights prevail over this Policy.

If digital services have begun immediately at your express request and you acknowledged that your withdrawal rights may be affected, any applicable statutory exceptions may apply in accordance with local law.

8. B2B Agreements

Customers operating under separate enterprise, reseller, partner, or negotiated agreements are governed by the refund provisions contained in those agreements.

Where those agreements conflict with this Policy, the negotiated agreement prevails.

9. Billing Errors

If you believe you have been charged incorrectly, please contact us promptly.

To help us investigate, include:

account email;
invoice number;
transaction reference;
payment date;
description of the issue.

We may request additional information before processing a refund.

10. Refund Request Procedure

Refund requests should be submitted within 14 days of the relevant payment unless a different period is required by applicable law.

Requests should include:

customer name;
registered email address;
payment confirmation;
invoice or receipt;
explanation of the request.

We may request further information to verify the transaction.

11. Refund Processing

If a refund is approved:

refunds will generally be issued using the original payment method whenever practicable;
processing typically begins within 10 business days after approval; and
the time required for funds to appear in your account depends on your bank, card issuer, or payment provider.

We are not responsible for delays caused by financial institutions.

12. Chargebacks

Before initiating a chargeback with your payment provider, we encourage you to contact us so we can attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in:

temporary account suspension;
permanent account termination;
recovery of unpaid fees where permitted by law.

13. Taxes

Refunds generally include applicable taxes where legally required.

If taxes have already been remitted to governmental authorities, refunds will be handled in accordance with applicable tax laws.

14. Promotional Credits

Promotional credits, discounts, coupons, trial extensions, and bonus balances:

have no cash value;
are non-transferable unless expressly permitted;
are not refundable; and
may expire in accordance with their stated terms.

15. Service Suspension

If your account is suspended because of:

non-payment;
fraud;
unlawful activity;
security risks; or
violations of our Terms,

you will generally not be entitled to a refund for the affected subscription period.

16. Changes to This Policy

We may update this Refund & Cancellation Policy periodically.

Material changes become effective upon publication or as otherwise required by applicable law.

The latest version will always be available on our website.

17. Contact

Questions regarding this Policy or refund requests may be directed to:

Email: support@zopit.space